`Delivery and Payment

Free delivery is available under the store’s current offers and their terms.

Payment methods: Mada card, Visa/Master credit card and Apple pay

Refunds

Cash refunds will only be possible in case there is a manufacturing defect in the product. It is customer responsibility to check the quantity and condition of the goods upon receipt, and in case of damage upon arrival or loss of any product, it is required to report and submit a request to Rashfah within 7 days of receipt (with the invoice and order number retained)

In such circumstances, Rashfah is obliged to provide you with an identical replacement product, or a refund if the replacement is not available

Coffee for Your Brand — Service Policy

These terms apply to Coffee for Your Brand orders and take precedence over any conflicting wording earlier on this page.

We roast and pack whole-bean coffee in plain 250 g bags, in the coffees, quantities and bag colours selected. Prices include VAT. Free delivery is available under the store’s current offers and their terms. We dispatch orders within 15 days of full payment; this is our dispatch timeframe, not a delivery arrival date.

To request cancellation after payment and before preparation begins, contact us with your order number. We review requests according to the stage of fulfilment, without limiting your statutory cancellation or return rights.

You may request a return within 7 days of receiving an unused product from which you have obtained no benefit, subject to statutory exceptions where their conditions are met. You cover return shipping for a change-of-mind return unless we agree otherwise. Products are not automatically treated as exempt solely because they are roasted or packed after ordering.

If Rashfah is responsible for a defect, missing item or supply that differs from the agreed specifications, contact us with your order number, a description of the issue and any available supporting photos or documents. We will arrange replacement or refund as appropriate, cover costs arising from our error and preserve your statutory rights. Starting preparation, or opening packaging as needed to discover a defect, does not remove these rights.

Labels and customised packaging are not included. For orders over 100 kg, customisation can be arranged separately. Contact: 0581079073 or [email protected].